L.A Heels Return Policy
At L.A Heels we always want you to be happy with your purchases at our online store. If you have questions regarding any of our products, please contact us and we will be happy to answer any of your questions. You will normally receive a response within 24hrs via email.
Returning or Exchanging Shoes:
If you have problems with your online purchase at L.A Heels, please let us know immediately via our online contact us email. Please include your purchase date and order # and a brief description of the problem. Any product returns must be in new condition with all original packaging. All returns must be made within 30 days of purchase. We will cover the return postage Shoes that are ordered “for Pickup in our store” can be exchanged for another size on the spot.
NOTE: Please do not send shoes back without an RGN number. We will refuse unexpected packages.
Shipping and Guarantees:
We guarantee that your package will be shipped with the shipping method you select. We do not guarantee that your package will be shipped the next day. Processing time is up to 48 hours for most orders. We do not ship items over the weekend. If you have ordered a product after 12pm on a Friday it will not be sent out til the following Monday pending public holidays.
Back-Orders and Discontinued Items:
If for any reason we cannot ship out your item(s) immediately, we will notify you via email. We will fulfil the order as soon as we can. Please contact us to change or cancel backorders if you do not want them shipped to you at a later date.
Should a product be faulty by the manufacturer:
Goods cannot be returned without a prior authorisation. We are happy to pay the first exchange if something doesn’t fit or its faulty by the manufacturer but all return freight charges after this are the responsibility of the customer.
For any items or garments which do not fit properly we will exchange the garments providing that:
- The garment/item is returned to us within 7 days of receiving a RGN.
- The garment/item labels are still attached to the garment.
- The garment/item has not been worn (except to assess the garment for size).
- The garment/item has not been damaged or soiled in any way.
- The garment/item has not been altered by you in any way.
- The returned item is accompanied by the original receipt.
- The item is returned to us in its original, undamaged packaging.
We will do our best to exchange your item for the correct size in the same style, subject to stock availability. Where we cannot supply the identical style we will offer an exchange of another item of your choice to the same value of the faulty item or give you a credit note for future purchases to the value of the faulty item or offer you a full refund to the value of the faulty item only. This does not include a postage refund.
POST ALL RETURNS TO:
15 Wharf Street, Tweed Heads NSW 2485 or
PO Box 1170 Coolangatta QLD 4225
When returning your product, please make sure you provide us the following details:
- Your full name
- Your RGN (very important) No RGN means no exchange or refund will be offered.
- Your return address
- A number we can contact you on to help resolve the issue quicker.
- The reason you are returning the item/s
- Please inform us how you would like this issue resolved.
We do not accept returns or offer refunds for pantyhose, stockings, stocking type bodysuits. Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.